Refund policy

Returns & Refunds Policy

Thank you for shopping with Firmborne™. Because our apparel is made to order, each product is produced specifically after your purchase is placed.

Made-to-Order Products

Firmborne™ products are produced on demand. Because of this, we generally do not accept returns or exchanges for change of mind, incorrect size selection, incorrect color selection, or other customer ordering errors.

Please carefully review the product description, color selection, and size guide before completing your order. Printify likewise does not support returns or exchanges for products ordered in the wrong size or color or when a customer simply changes their mind. �

Printify +1

Damaged, Defective, or Incorrect Items

If your order arrives:

damaged

defective

with a manufacturing or printing error

or as the wrong product

please contact us within 30 calendar days of delivery.

Email Firmborne@gmail.com and include:

Your order number

A description of the issue

Clear photos showing the problem

Photo or video evidence may be required so we can verify the issue and determine the appropriate resolution. �

Printify +1

Reprints and Refunds

For eligible damaged, defective, or incorrectly produced items, we may offer a replacement/reprint or refund, depending on the circumstances.

In most eligible defect cases, the damaged product does not need to be physically returned. �

Printify

Size and Color Selection

We cannot provide refunds or exchanges when the correct item was produced and delivered but the customer:

selected the wrong size

selected the wrong color

prefers a different fit

or changes their mind after ordering

Each product listing includes sizing information. Please review the size guide carefully before purchasing. �

Printify

Minor Print Variations

Because garments are individually printed, minor differences in print placement may occur. Printify allows up to approximately 0.5 inch of placement variation for several common print methods, and these small differences may not qualify as manufacturing defects. �

Printify +1

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at Firmborne@gmail.com.

Because orders may enter production shortly after being placed, we cannot guarantee that changes or cancellations will be possible once production has begun.

Refund Processing

If Firmborne™ approves a refund, it will be issued using the applicable payment method and processing system associated with your order.

Please allow additional time for your bank or payment provider to process and display the refund after it has been issued.

If you believe your order qualifies for a refund or replacement, contact:

Firmborne™

Email: Firmborne@gmail.com

Phone: 734-341-6049

Please include your order number and clear photos of the issue whenever applicable.

Firmborne™ — Built on a firm foundation of faith.™