Frequently Asked Questions
What is Firmborne™?
Firmborne™ is a faith-driven apparel brand built around Scripture, purpose, and designs made to be worn in everyday life. Each piece begins with a biblical message and is developed into artwork that represents the meaning behind it.
What is the difference between Core and Premium?
Both collections feature the same Firmborne™ commitment to faith-driven design.
Core is built for comfortable, dependable everyday wear at a more accessible price.
Premium uses carefully selected higher-end garments that may feature heavier fabrics, garment-dyed finishes, elevated construction, specialty colors, or additional design details.
Do Core and Premium products use the same designs?
Many Firmborne™ designs are available in both Core and Premium versions, although garment styles, available colors, print placement, and certain Premium-only details may differ.
How do I choose the right size?
Please check the size guide provided on the product page before ordering. Sizing can vary between Core and Premium garments because different blanks and fits are used.
If you prefer a more relaxed or oversized fit, consider sizing up based on the measurements provided.
Are Firmborne™ products unisex?
Most Firmborne™ apparel uses unisex sizing and is designed to work for both men and women. Specific fit information can be found on each product page.
Are your products made to order?
Yes. Firmborne™ apparel is produced after an order is placed. This helps us offer a wider range of designs, garments, colors, and sizes without producing unnecessary inventory.
How long will my order take?
Because our products are made to order, your item must be produced before it ships. Production and shipping times can vary depending on the product, destination, and order volume.
Please see our Shipping Policy for additional information.
Will I receive tracking information?
Yes. Once tracking becomes available for your shipment, it will be sent using the contact information provided with your order.
Can I change or cancel my order?
Because production can begin shortly after an order is placed, changes or cancellations may not always be possible.
If you notice an issue with your order, contact us as soon as possible at Firmborne@gmail.com and we’ll do our best to help.
What if I order the wrong size or color?
Because Firmborne™ products are made to order, please carefully review your selected size, color, and product before checking out.
Our full eligibility requirements for returns, exchanges, and order issues are explained in our Returns & Refunds Policy.
What if my order arrives damaged or incorrect?
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at Firmborne@gmail.com.
Please include your order number along with clear photos of the issue so we can review it and help resolve the problem.
How should I care for my Firmborne™ apparel?
For the longest life of both the garment and printed artwork, follow the care instructions included with your specific product. In general, washing inside out in cold water and avoiding excessive heat can help preserve printed apparel.
Will sold-out colors or sizes come back?
Availability depends on the garment manufacturer and production provider. Some colors or sizes may temporarily become unavailable and return later.
Will you release new designs?
Yes. Firmborne™ will continue developing new Scripture-inspired designs and expanding selected designs into additional garments when they fit the collection.
You can join our email list under Remain Firm in Your Faith to hear about new releases, restocks, and future drops.
How can I contact Firmborne™?
For questions about products, sizing, orders, or anything else, reach us at:
Email: Firmborne@gmail.com
Phone: 734-341-6049
When contacting us about an existing order, please include your order number.
Firmborne™ — Built on a firm foundation of faith.™